Need help with account retrieval.

Early this year I made an account and during troubleshooting it seems I made two of them. One using only phone number and the other with gmail pre-login info. I couldn't bind my number to the gmail account, so I deleted the account.

That said, I can neither log in nor retrieve my phone number account. It won't let me in and asks for my name and ID number. I don't know the ID number because it won't let me log in the first place.

Even if I made a new account, my phone number now appears as if it is in use. The help option doesn't help at all. Does anyone know what I can do about this? I think I may just have to give up on the app since this is the only phone number I have.

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