Can someone help me?

My Rednote account got restricted and now cannot post or contribute to anything besides maybe liking a post.

I translated the text in the first screenshot and it says the restriction was due to non-personal or automated activity, I’m not sure what triggered this but the main problem is in screenshot 3.

They want an ID number to verify me being human I guess? But, being American and living in the US, I don’t have an ID that fits their criteria of course.

So I googled an email for their support and emailed here: [email protected] Which is an email I found but I’ve gotten no response.

Does anyone have a better way I can contact support or maybe a proper solution to this so I don’t have to make a new account 😕

Comments

Cheekers1989•9 months ago•1

I know someone else has posted a different support email somewhere. I would check the last 20-30 posts in the subreddit.

But it will be very hard for you to get your account unfrozen without real name verification. And to do so, you have to use a US passport.

Though, the other issue many people have had is that even when they have tried to use their US passport, they have still been denied.

As to why your account may have gotten frozen? No clue. Most apps, even US ones, have an invisible trust score system in place and you may have appeared as untrustworthy to Rednote AI moderation tools.

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