Amazing Customer Service

Hi I just got a new computer after years of only having an XBox. I love POE2 on Xbox so I downloaded it on PC. Log in to see an error saying I dont have early access and need to buy it. Kind of a bummer. I click the link but it just takes me to a page where it won't let me buy it.

I wasn't sure if I needed a 2nd key or not. I emailed support.

I got a real reply in like 2 mins saying I do need another key. So I then reply with a screenshot showing the link will not let me even buy one.

He replied again within 2 minutes with a completely different link that does actually work so I can now buy one.

Anyways it was just a shock to me that I got a real human reply in 2 mins both times. I didn't buy the second key yet as I needed to cook dinner lol but I will tonight.

Thanks GGG I honestly am shocked real people are working at support and replying so fast.

Comments

AcceptableEditor4199•5 months ago•4

Good customer service still exists. I had to get a hold of my insurance company last week. Nightmare.

redwon9plus•5 months ago•3

I made a post about my CS exp recently too and also related to moving to PC lol. Yea, their responses are like instant cus I can't wait another night to play this game 😆

PNKim•5 months ago•2

I accidently purchased an item in mtx shop.. asked for a refund, and gave it to me no questions asked... fastest response time from support in my life (less than a minute lol).

user_1764•5 months ago•1

They even respond to my apology messages I send them after they let me know they've deleted my comments or posts on the forums I wrote after crashing out when I die.

Amazing Customer Service

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