Asking for help from anyone who has verified their account with their foreign passport

Hello, recently I got back to using red note after a long while of not using my account. (I was mainly using it to find art tutorials and so on, but I hit an art block so that's why I haven't use it). It says my account needs to verify, and I did try to do that but it asked to scan the nfc chip on my passport But the thing is, my current passport doesn't have an nfc chip. I did some research and found out it was only recently implemented in my country, and my passport was from before it was implemented so yeah, I don't have it.

I contacted support and they told me to take a picture of my passport and then me holding the passport. Which fine, I've done something almost te same to get access to a similar app/website before.

My main question is if the information of the passport is supposed to just be all unblured? Or should I maybe blur out my signature or something? That's why I want to ask anyone who has verified their account similarly, how did you send the pictures? Fully unblurred or did you blur some things out?

Comments

maxsqd•4 months ago•1

Don’t bother blur anything, they will come back to you as information blurred on passport and your verification failed. I verified with the taking a picture method, uploaded it, personally don’t care what they do.

Todd_H_1982•4 months ago•1

Why would you blur out the information?

sillyavenger•4 months ago•1

How did you contact customer support? I can only talk to a bot and don’t even see an option to upload picture with passport. Frustrating cause my passport doesn’t support NFC.

HuyAvaition-001•4 months ago•1

https://preview.redd.it/a5037jousjog1.jpeg?width=1125&format=pjpg&auto=webp&s=6bb6346fc7bf6f798ad58685597b9bd9e78c90e2

My passport also does not have a built-in NFC biometric chip and that I contacted the customer support from RedNote and this is what they replied. They said I must verify using NFC scan process. How can you able to get the selfie verification while I did not?

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