What is it all about?..

I don't even know what to say... I've been using the account for quite a while, and then suddenly, out of the blue... They want my passport information, which is a bit unexpected, but maybe it can still be worked with... But in the end, they ask me to tap my passport on my phone's NFC module. What the hell?! It doesn't work with my passport! Now I can't use Red Note! 😭 I had a great time there, I even have a Chinese friend there, and lately I've been going there more often than Instagram. I also interacted a lot in the comments. For what the hell?!

Comments

dichotomy-chan•3 months ago•OP•1

How do I even contact support?..

Responsible-Middle35•3 months ago•1

Happened to me too. I joined with a state driver's license. I haven't had a passport in over 30 years. Tried to message them. No reply.

Aldebaran135•3 months ago•1

I DM'd a person here that works at RedNote and they got my account reactivated. But I don't know if they're still doing that.

dusty_ray03•3 months ago•1

send an email to [email protected] !!! I had the exact same issue as you, sent them an email on the same day and the day after my account was back to normal!!

YouMe_and_ADHD•3 months ago•1

Same thing happened to me the other day after using the app since January 2025. I don’t have a passport so I’m just stuck and liking. I posted videos a couple times a month and was in the middle of a conversation with a Chinese teacher. At least I can still see content I guess. It’s the only social media app I use since getting rid of TikTok last year. I emailed the one lady people mention on here in the one thread but no response. Oh well 🤷🏽‍♀️

BossNoeul1996•3 months ago•1

Same 🥲 it happened yesterday and now I’m hoping my account can come back soon after the email I hope we both have it resolved soon

Muudercai•3 months ago•1

I did this the other day if you have a passport its on the back cover. Its finicky as all hell but essentially, your gonna hold your phone over that back cover and when it registers hold it still.
Takes a bit of patience but once it registers it just asks you for info. I'm not too sure why they are asking people outside of china for this stuff but that's where that NFC chip is.

dichotomy-chan•3 months ago•OP•1

Guys, there were no reply but they unblocked my account! I discovered that when I received a message from my Chinese friend (there were no activity while being restricted). It took about 3 days.

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