i'm about to lose it

I recently found out my account is restricted(?) for some reason, and i've been attempting to fix it since. I need to complete the real name authentication to unrestrict my account however the only way to do that is by scanning my passport which I cannot ! Do !!!!!

My passport doesn't have a scannable chip and thus cannot be scanned. I'm losing it. I've emailed and messaged and searched and sent pictures of my passport to customer service, with no response whatsoever. Please someone help me out or tell me if there's no hope so I can stop trying.

Comments

Jaein1255•3 months ago•2

it’s normal for foreigners that are using this app that this stuff happens, u can’t really do anything about it

Aldebaran135•3 months ago•1

I just DM'd someone here that works at RedNote and was reactivating accounts, but I don't know if they're still doing that.

Zairr•3 months ago•1

I had the exact same problem last week. The id verification process wouldn’t work. Fortunately I had a Chinese friend who could get on to a real person via the app support chat and the fixed the issue within 30 minutes. Not sure if you know someone who is a native speaker but it can help navigate the support system that only seems to want to work in Mandarin.

RemarkableFill5532•3 months ago•1

Literally just go to settings and click help/feedback. Take a picture of the front and back of your id. Take a photo of your id next to your face. Then nicely explain you are a foreigner that got restricted and you need to be manually authenticated. Translate the message to chinese. And send it off. I did that and got authenticated in a couple days

Delicious-One-1414•3 months ago•1

Don't worry, maybe registering a brand new account is also good

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