Posts can no longer been seen on red note

I normally get pretty high views. But then suddenly, even though all my posts are marked a 'public' when you click my account it says 'this user has no posts.' I have not gotten any notification on restrictions on my account. I only know 'this user has no posts' because my friend told me. I don't post anything strange or vulgar. I am a niche hobby poster and just post about my collection in that hobby. (Though this is a very popular hobby in china)

I can still comment on people's posts and send DMs.

I contacted customer support but waiting for them to transfer me to an English speaking, but its taking forever.

I have had my account for a year now, and I have already verified with my passport.

Comments

AerieAffectionate226•about 1 month ago•1

Please keep us updated. The same thing happened to me! I've been there a year and a half and suddenly in May none of my posts are visible!

littlekiwi07•about 1 month ago•1

Could it be a shadowban? Have you checked your account status in the app?

rephil3•about 1 month ago•1

There's a new type of ID verification. When did you verify your ID?

mintyice777•about 1 month ago•1

This happened to me and persists until i came across this reddit thread from a rednote employee https://www.reddit.com/r/rednote/s/Vl8cxiBBdP

I replied with my problems and my account number, and within a day my account became normal again. If you can't get a reply from them I guess the best bet is to contact the official English rednote account: rednote_official with a blue checkmark.

Puzzled_Policy_2760•about 1 month ago•1

I don’t know how u guys can even post rednote won’t even allowed me to post anything 😭 not even a positive comment. 

JustALittlePebble•about 1 month ago•1

Same issue since 6 days ago. I contacted the customer service and she told me there's nothing wrong with my account. She documented my situation and couldn't offer a solution. I've came across other people with the same situation who posted with their alternative accounts, the customer service reps couldn't offer them any solution either. A lot of people is experiencing this lately, it's probably something with their system, hopefully they will update their system soon.

I contacted the reps yesterday and today a message pop up that they have permit me access to my account's data center, but I already have access to that?!?!🫠

gumdorp26•about 1 month ago•1

I think this is happening to me too. Please keep us updated!

Crazy_Citron_114•about 1 month ago•1

This has happened to me too. 😫

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