Ordered from rednote, order got cancelled but I was still charged?

I ordered some stuff from rednote via wechat (& apple pay).

It was like 1 minute before the cancellation timer ran out, so that was my fault. So in the end my bank account got charged but the order was still cancelled.

I told the seller “hey my card was charged, can you at least ship it when the money arrives”
She said “no because the order has been cancelled, the money will not be transferred to our account”.

I called my bank, they told me i should go to my bank personally and write a chargeback but that would take a week. I’m gonna do that but is there anything that could happen sooner? the money was completely sent it’s not pending or anything.
I ordered friday, today it was finalized. Do you think it might be refunded tomorrow automatically?

Comments

Ellen_Z_•about 1 month ago•1

For Chinese accounts, we will get refund immediately if we cancel an order. The seller won’t be in charge cause they don’t get paid. Maybe you should try to get in touch with the rednote official after sales and ask them when your money will be refunded.

EmbarrassedCicada331•29 days ago•1

Most sellers will not sell to foreign accounts, and most don't even have it available as an option.

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