Can't get my account back

Hi.

My account I've had for 7,5 years got hacked and customer support still can't give it back after I've provided them with everything they've asked and details about the contents on the account only i could possibly know. They won't tell me what information they are still missing (they seem like automated replies). I don't understand what I'm supposed to do. The account means so much to me

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theperpetualignitionabout 10 hours ago1

lost my account a couple years back and it was the same runaround, automated replies for weeks straight. what finally worked was finding the right support form buried on their site, not the in-app one. the app form just loops you in circles

took me like 3 tries before a real person actually read what i sent