Help with package returned

Help with package returned — 1/2
Help with package returned — 2/2
1 / 2

I had a package from xiaohongshu shipped to the Cainiao warehouse, but they rejected my package with a message that said it will be returned to the seller via the original route.

I was told that when a package is rejected by Cainiao, it will be returned to the sender via the same tracking number.

I’m trying to fill out the Return Details on xiaohongshu, but it’s not letting me enter the same tracking number.

So what should I do??

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