My client took six days to approve a post and then asked why it flopped
I sent this client a finished post on a Monday morning. Nothing complicated, just a promo that was tied to a date that week.
It sat there. I nudged once on Wednesday, politely. I got a thumbs up emoji back, which I have learned means nothing at all.
The actual approval came Friday night, six days later, after the promo date had already passed and the moment the post was built for was gone. We posted a version of it anyway because they still wanted it up.
On Monday they asked why reach was so low compared to the last promo.
I did not handle it perfectly in the moment. I wanted to say the post did not flop, the timing did, and the timing was not mine. What I actually did after that was put a simple rule in writing for the next month: approvals come back within two business days, and if they come back late, the post date moves with them. No rush rebuilds, no quiet absorbing of a missed window. One named person approves, not a group thread where everyone assumes someone else looked.
They agreed, mostly because I showed them the dates in a row. Sent Monday, nudged Wednesday, approved Friday night, posted late, results low. Seeing it as a timeline made it hard to argue with.
It has been better since, not perfect. Approvals still drift when they get busy, but now at least the schedule drift is visible and it is shared.
How do you handle late approvals? Do you move the date, charge a rush fee, or just post late and let the numbers say what they say?