I went through a similar situation back in August or so, and it took me a few months to resolve everything. This person was downloading my videos and photos (my username was watermarked on them!) and reposting them with different audios. They also tried manipulating me into paying them to take the account down. Reporting through the app itself did absolutely nothing, but after a while I finally got it taken care of. Here’s what I did:
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Fill out a report that you are being impersonated. You will need to upload documentation that proves who you are, links to the impersonator’s account, and a brief summary of what is happening. It will take a little while to hear back.
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You’ll get an email stating whether they can “take action” on the account or not. They initially said that the account was not violating guidelines. I responded with screenshots of my account proving the videos and photos were mine, and screenshots of the impersonator posting my videos/photos. This seemed to help my case, as they responded a day later that the account was taken down.
If you want, I can post screenshots of what my email said and give you the email account they reached out from, if you want to skip over the reporting step.
I hope this goes smoother for you than it did for me!
