How can we help you?

To verify your account, go to Settings > Account > Verification. Follow the steps to submit your verification documents. The process typically takes 1-2 business days.

Can't log into my account

If you can't log in, try resetting your password. Make sure you're using the correct email address and check your internet connection. If the issue persists, contact support.

How do I reset my password?

Click 'Forgot Password' on the login screen, enter your email address, and follow the instructions sent to your inbox. For security, reset links expire after 24 hours.

How do I change language settings?

You can change your language settings in the app under Settings > Language & Region. Choose your preferred language from the available options.

What content is allowed on RedNote?

RedNote welcomes authentic lifestyle content that follows our community guidelines. This includes fashion, food, travel, beauty, and creative works. Harmful, illegal, or inappropriate content is prohibited.

How do I report inappropriate content?

To report content, tap the three dots (...) on the post or profile, select 'Report', choose the reason for reporting, and submit. Our team will review reports within 24 hours.