Real Name Auth Won’t Work

I’m so sad and confused. I posted pictures of a trip I took to Italy on my app while I was still out of the country. The app decided that I was definitely stealing my identity so it locked my account down. I’ve tried following the steps of real name authorization twice and I get rejected each time. I’ve made sure my name matches my passport, I retook my passport photo, and I linked my account with my personal apple account. I don’t know what to do other than try to make a new account? What am I doing wrong?? I’m extremely sad because I can’t communicate with my friend I made anymore and I miss them. Can someone help?

Comments

RelationMajestic1686•about 1 year ago•1

It sounds like the issue might be with how your name is entered during the verification process — sometimes it’s just about capital letters, spacing, or small symbols not matching exactly with your passport.

Maybe try again and double-check that your name matches your passport 100% — every space, every letter. Also make sure your passport photo is clear and not cropped. You’ve already connected it to your Apple account, which is great, so hopefully it works this time.

lilsthelils•about 1 year ago•1

I'm having the same problem! My name is entered the *exact way it is on my passport and it's been denied twice, I have no idea what they want from me

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