logged out and can’t log back in

I’ve been using xiaohongshu for almost 1.5 years. My account is bound to my new mobile number and I’ve never had any issues. I accidentally logged a few days ago and I’ve been unable to log back in. I tried logging in through mobile and I keep getting the sms verification sending error. It also gives me this error when I want to reset my password. The AI security slider verification does not load AT ALL. My internet is working fine and I’ve tried on both wifi and data. nothing seems to work I’m losing my mind!!! I’ve also sent an email to 😭😭😭😭

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