Help needed! Unable to verify my now-frozen account

For the first couple months of using the app I had full access. Then, after requesting to be added to a couple more groups, I would get a pop up saying my account was frozen until I could verify my ID (Now I can’t even leave comments). However, the only documents they accept do not apply to me, as I live in North America and do not have any Chinese documents. I know there are plenty of NA-based people using the app successfully, so please, I’m begging for help! The customer service options were entirely in Chinese and did not address any of my concerns. (Btw, before anyone asks, I do not have a passport. I really hope that’s not required and I can’t imagine that it is, considering how many Americans joined after TikTok was banned for a brief time.) Any suggestions and advice are greatly appreciated as I am at a complete loss and it’s affecting one of my hobbies. Thank you in advance!

Comments

AdBasic4082•10 months ago•2

Security-related  

I'm a foreigner. I don't have a Chinese passport. I am overseas. I'm not a resident there. My account was active up until now. How can you retribute my account? Sold back operating correctly. I love this platform. I put up interesting things on my account. I love the Chinese cultra. I don't see no reason why my account needs to be locked out. I don't mind putting up my personal information like my real name in my I. D. But I don't have a Chinese foreign passport and I have Chinese passport. I'm not resident there.

https://preview.redd.it/ecr7ocw69epf1.jpeg?width=1080&format=pjpg&auto=webp&s=2cda80ff6345323d32be7c313f603b3f31de9d69

Ana_Na_Moose•10 months ago•1

Supposedly you can enter your passport number, but that doesn’t always work.

Congratulations! You are a part of the forced lurker crew like many other westerners!

AdBasic4082•10 months ago•1

I don't think so.

AdBasic4082•10 months ago•1

can you assist me with my account 42972377935

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