Real name verification fails

I’m from Turkey, and my account was restricted after sharing a normal photo, saying that I need to verify my real name with ID, I went through the process and uploaded the selfie with my passport held up, but I received this message translated:

Personal real-name authentication failed

Dear little sweet potato, your personal real-name authentication application was not approved because the certificate name (case and lowercase, spaces, symbols, simplified and traditional Chinese, etc.) is inconsistent with the certificate. Click to reapply.

The photo was clear and in a well lit room and you could read the information on the passport. I dont understand.

Comments

Extreme_Pumpkin4283•10 months ago•1

Did you put your Last Name/Surname first? If not, it will fail.

sanguineuphoria•10 months ago•1

Dear little sweet potato SENT me HAHAHA

Acrobatic_Orchid_946•10 months ago•1

Write the name exactly as it's written on the passport, hold the passport next to your head and they'll approve but then still lock your account bc they want some ID verification next

werther41•10 months ago•1

got my account banned today as well, every single comment got removed, no idea what I said that causes account banning. asking for id verification. I'll just leave this platform.

KartFacedThaoDien•9 months ago•1

Why do people want to use an app where they are unwanted

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