Struggling with account recovery

Hey guys ,I am struggling with red note (xiaohongshu) app recently, I accidentally deleted the cache of the app and now I must log in to my account again. My account is binded to my phone number and all so no problem. But when I put my phone number it says "verification code sending failed." ,the thing is when I try using the same number to bind another account, the code is sent to me (its a call) and everything is normal. I don't know what to do exactly, so I hope someone would help me.

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