Real name verification accepted BUT “safety” pop up and “insert 4 last passport digits” still appears

English is not my first language so bear with me. I apologize for any mistakes beforehand.

I created my account a few weeks ago. At first I didn’t put my ID in the Real Name Verification process cause I still wanted to see how the app works and if it wasworth it. Fast forward to next day, I was changing my profile name and editing, and suddenly a pop up saying “security protection activated” appeared requiring my ID. I then went to my settings and wrote everything accordingly, I picked the option “foreign passport” and eventually after a few tries they accepted my request and said I passed the real name verification.

Ok, all good until I noticed that everytime I wanted to edit my profile or just clicked on my “ME” page, the pop up still appeared and now asked for my 4 ID last digits. When writing the 4 digits, the app said they don’t accept foreign passports. ??

I did an account check and it said there was a minor violation or something which was odd. I then sent an appeal because the chat bot wasn’t really helping much, and I explained the situation and wrote everything in Chinese in hopes that It would be resolved sooner. I received a message saying that the appeal was successful and my request was handled, but everything’s the same.

Has anyone gone through this and how did you manage to correct this issue?

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