Banned for “Multiple Accounts” After Recovering an Old Account, Need Advice from Purseforum users

Hi everyone,

I’m hoping some purseforum members or longtime purseForumers users might have advice for me because I recently ran into an issue where my accounts were banned for “multiple accounts.”

To explain the situation, I originally had one account that I used normally for posting, chatting in threads, and participating in the community, and as far as I know I didn’t violate any forum rules. Later on, I had some login problems and completely forgot the password to my original account, so I created another account without really thinking much about it and continued browsing and posting.

Recently, I finally recovered the password for my original account and logged into both accounts around the same time. Shortly after that, both accounts were banned for the “multiple accounts” reason.

I completely understand now that having more than one account may have triggered the restriction, even though I genuinely wasn’t trying to evade rules, troll, or do anything suspicious. I also don’t think creating another account would be appropriate at this point.

Has anyone in the dealt with something similar before, or is there a proper way to appeal or contact support? I tried looking around for help, but it seems difficult when account access is limited.

Any advice from fellow members would really be appreciated.

Comments

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Empty-Feed121•about 1 month ago•1

This is usually fixable via support appeal. Be honest about password loss and intent, explain no misuse, and request account merge or reinstatement. Avoid creating new accounts again as it can worsen flags.

da_otcifithom•about 1 month ago•1

PurseForum tends to be pretty strict about duplicate accounts because they deal with a lot of spam and reseller issues, so the automatic ban was probably triggered the moment both accounts were active again. I would not make another account and would instead try contacting the tPF moderators or admin team directly through the Contact Us page and explain the timeline clearly. Mention that the second account only happened because you lost access to the original one and that you were not trying to avoid rules or previous bans.

AromaticLawful•about 1 month ago•1

This is usually something the moderators can resolve through an appeal, so I’d suggest contacting support with a clear explanation like you shared here and requesting account consolidation or reinstatement

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