Not banned but friends cant see my private messages.

Same situation. For three weeks. After a week, someone replied to me and the problem was solved. After a week, the same problem again. No violations, my check is perfect. I follow all the rules. No warnings. For a week, I've been writing everywhere for assistance, but still no one has responded. I have friends I can only talk to there, as exchanging other contact information is prohibited (I regret having followed the rules at this point).

Both you and your friends need to update the Rednote app, from the official website and not the app store. This fixed the exact same problem I had.

same, it’s so frustrating.. not only messages and comments are invisible, also if you post something, absolutely no one will see it, algorithms won’t promote it. i tried creating new account with another phone number, but the issue remained even there, they shadowban solely because your ip is not China. I messaged the support, they told me that “the platform has made regional visibility adjustments to some interactive content (notes, comments, private messages), and this content is currently not displayed to other users in specific regions”. they also told that I can fix this problem myself if I appeal to the notice in system messages, but there aren’t any notices. they told me to submit appeal in account check tool (which btw shows no problems with my account and marks it as completely normal) in *other account issues*, I did that but it probably will be useless, idk what to do

I'm having the same issue and I'm about ready to just give up on this app all together. I've been on it for almost 2 years and I've made friends I talk with every day and now I can't do that just because of where my IP is? That's bullshit. I don't know why they're torpedoing the app like this