"Hide Stories From" 6 accounts without any action taken: Instagram bug or something else?

I had a strange issue with a work account , it never happened before and even with the help of AI we can't figure out what caused it or how to prevent it from happening again. I'm working at an event so loads of posting.

Basically, some accounts stopped being able to see our stories. For at least two of them, it happened on Monday evening around 8:50 PM, at the end of Day 1 of the event. They noticed it themselves because out of nowhere they stopped seeing the story ring around our profile picture. (the problem has been solved on Tuesday 8:20 PM, less than 24 h after)

All the accounts blocked have in common that they are connected to the team handling all the photos and videos of the event. one manages several of those accounts, but not all of them, and they assured us there is no single phone with all these accounts logged in. In particular, one is from a photographer who has not been working with us for at least two or three editions.

Now, the issue has been identified and resolved, but we still need to understand why it happened

I have run every check I could think of and found no explanation, AI suggested that their accounts had muted our stories, but we tested this and it's not the case (if you mute someone's stories you can still see them by going directly to their profile, whereas for these affected accounts there were simply no stories showing at all).

No suspicios activities, no random logins. I have no idea. Do you?

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