5 days after this response from support, my shadowban glitch got fixed!

FYI some of the words on my post have weird accents because this sub is flagging the real words for some dumb reason and wouldn’t let me post

On May 21st I was hit with the shadowban glitch that has been affecting a huge number of us these last couple months. The main symptoms being:

- No new videos get pushed to the FYP. Only visible to current followers or those who navigate to your profile. Analytics for FYP will be around 0%.

- No post to story button, others can’t post your videos to story either

- Invisible in search and hashtags

- Attempting to a promote a video gets auto-rejected due to breaking rules but doesn’t explain which rule. Appeals also get auto-rejected.

- Your account is in good standing and you never broke any rules in the first place

So this response from them pretty much confirmed my suspicions that this shadowban glitch is due to their system falsely flagging our accounts as suspicious or spam. All of my videos are original content of my art.

After this response I was posting a test video once per day to see if I got the post to story button back. It didn’t come back until today!! Everything is back to normal and my new videos are getting pushed to the FYP again.

I’m posting the video of the full tickėt in the comments. If you manage to trigger the same response, here’s what you can expect:

1. ⁠It won’t get fixed immediately after the response. You need to try posting once a day to see if you have the post to story button back. Mine fixed within the week timeline they gave me.

2. ⁠They say they will respond to you if they fix it but they likely won’t. They didn’t for me.

3. ⁠If they close the tickėt before it’s fixed, that’s normal. Mine closed a couple days before it fixed today.

4. ⁠The videos you posted during the glitch will likely not go back to normal, they will not gain the post to story button. Only new videos after the fix do and will get pushed to the FYP.

I honestly wasn’t expecting anything useful from support but I’m over the moon today lol. I think just try to replicate the same conversation. Make sure this conversation happens on an actual tickėt, not the regular support chat. If they take a few days to respond to your tickėt that’s normal, it happened to me and I just sent them another reply after 3 days passed with no response. I was able to get them to send me a button to submit a tickėt by selecting “Account” from the list they give you in the support chat and then sending them “Representative”.

Good luck to y’all, I hope it works for you! Video of full tickėt convo in comments. So far, two of my friends have gotten their glitch fixed after triggering the same response from support.