Account issues

Hii!! I need help retrieving back my account 😭 I logged into xhs using my Google account but then I deleted the app bc my phone was running out of storage. I redownloaded it n tried to log back in using my Google account which required me to use my phone number but it kept saying my phone number is alrd registered. Even when I tried to create a new account, it said the same thing..I need help😭

I also tried to retrieve back my old account by js keying my id n phone number but they said "real name authentication is not supported in this region"

Comments

Emergency_Sky6603•10 days ago•1

You're not the only one. I've run into a similar issue. My account was suddenly flagged as a "security risk," and the only way to restore normal functionality was to submit a government ID and complete facial recognition. I wasn't given any meaningful alternative verification option.

If more overseas users are experiencing this, we should document our cases and consider reporting them to our local consumer protection or privacy authorities. Companies that collect sensitive personal and biometric information should be transparent about why it's required and offer reasonable alternatives.

ayeaye_librarian•10 days ago•1

Something similar happened to me, I’ve tried posting twice about it but my posts keep getting removed. Customer support won’t help me go back in my phone but I can access through a computer 🫪

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