failiure to lift account restrictions

My xhs account has been restricted for ages, and i‘ve decided to finally get it back like 2 months ago. unfortunately, the window, telling me to verify my identity has disappeared, so i verified my identity through the settings. nothing happened. i looked back on my restriction notice and it says it will br lifted after i verify my identity, WHICH I HAVE DONE 😭 i‘ve submitted like 3 appeals, but nothing has worked, and i‘m so frustrated. I‘d even delete my account and start a new one but i can’t even do thag because i wouldn’t be able to use my phone number i used on my restricted account. DOES ANYONE HAVE ANY IDEA HOW TO GET MY ACCOUNT BACK OR MAKE A NEW ACCOUNT? i‘m so desperate at this point

Comments

bryan112•8 days ago•1

Im on the same boat although mine's has been restricted for about a month. Talked to customer service numerous times and they cant tell me what's happening to my account.

JustALittlePebble•6 days ago•1

I have similar problems, account restrictions without actually implication of any restriction, my account was "healthy". I sent them feedback a few times, and then contact a customer service representative online. Few days ago I suddenly received this

https://preview.redd.it/pwr32mr0yuah1.jpeg?width=1080&format=pjpg&auto=webp&s=a0a47278cf1efd259b8179ca7f07bfe1f4faee1c

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