Can't verify ID in AU + account ban

I've had an account for over 6 months. When I ran into issues with ID verification las time, someone from Rednote by the name, who volunteered to help here on Reddit, helped remove limitations so that I could support my favourite streamers with gifts. I tried to verify my ID on that account to stream myself and it went back to ID verification failure mode. Thus blocking me from sending gifts.

So, this week I created another account and tried ID verification. No joy. Emails to Jiana for help went unanswered. In-app support bot is useless. In-app feedback for support gave me nothing. Also wrote to customer\[email protected] .

So I went about deleting and recreating accounts. After doing this 3 times I tried uploading pics and videos. Posting seemed fine. But when I sent thank you messages to 4 people the account was blocked. Now I can't delete it because I won't be able to use my phone number for the new account.

I understand why they do what they do. But the way they do it is just horrendous. I cannot believe this app is allowed to even be on the Google Play store with such a poor user experience in overseas markets.

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