streak got reset even though we restored it

So me and my girlfriend have a streak over 300 days but today when we replied to eachother instead of going up it got reverted back to day 3 without the restore streak button even showing up (which we have plenty), I think it was because i changed my region but we replied to eachother in the timeframe and even if we didn't it was well in the 48 hours to restore the streak. Have anyone seen the same thing or how to fix it?