My account got locked pls help

So I went on a trip and when I got back and opened up rednote app my profile picture, my username all went back to default. I can still comment and use like normal. Whenever I tried changing my profile pic it just says my account got locked can not be done right now. It's been like a week and a half since this happened. I tried verifying my passport but my passport does not support nfc. I tried reaching out to customer support that is not ai and it's SOOOO HARD. I still haven't had a chance to speak to an actual support because everytime I request for one they always say they are busy and I should just leave a comment and they will get back to me but they never do!!!! I really don't want to delete this account because I had so much good notes and memories with this account. Have anyone encounter something like this? How did you resolve it as a foreigner?

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