locked account???

hello!! i just recently returned to rednote, i used it originally when the tiktok ban happened and back then i could msg freely and comment and post and change my profile info. i was able to do that on my new account, up until i let the app know my location. at first it just changed all my profile info but my banner, and i could still msg people. but now, im unable too?? i didnt do anything wrong i know that so im really confused. i’ve been posted and commenting but i know no one is seeing it. can anyone help please?? i redownloaded it because i wanted to be able to contact artists on there for commissions :( and im really heartbroken i cant fix it.

from what ive seen from google, it seems like i need a passport to confirm im not a bot. i dont have a passport. idk what to do. :( i’ve sent many in app appeals and i used deepL to translate them so they wouldn’t be in english but it’s been about a week and nothing. plesse help!! i miss using rednote and im heartbroken to be completely locked out like this. do i need to just make a whole new account???

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