Need help recovering old Rednote account — Malaysian phone number inactive + real-name authentication unsupported

Hi everyone, I’m hoping someone here , especially anyone from Rednote support might be able to help with an account issue.

My old Xiaohongshu/Rednote account was registered with a Malaysian phone number that is now permanently inactive. I used to log in mainly through WeChat, but I can no longer log into the account on my phone.

When I try the normal account recovery process, I get:

“Real-name authentication is not supported in this region.”

I contacted the in-app customer service, but they told me there is currently no alternative recovery method because the account was registered in Malaysia.

The important part is that I still have the old account fully logged in on my computer, so I can prove that I still control the account. I only need help changing the old inactive Malaysian phone number to my current number.

I’ve already emailed Rednote support and also contacted the support person who posted here before. If anyone from Rednote can help manually verify the account or point me to the correct team, I’d really appreciate it.

https://preview.redd.it/4g7l4oe472lh1.png?width=853&format=png&auto=webp&s=a9d9f5661e104f5938d19dfc5e558d47a9c870e6

Thank you!

Comments

Todd_H_1982•about 3 hours ago•1

If their customer service said there is no other option, I guess that’s it then?

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