Tiktok support issue

Is support just a AI agent? I requested a issue be resolved and they're responding asking me the same questions the issue was that I had two accounts connected to one email address. I only wanted one and to be able to login on both my pc and phone to the same account. Well now I was just kicked off the account i wanted with no way to get back in... Guess what though I get to keep the second account I didn't want in the first place so that's exciting. Like there asking me to provide info so that they can remove my account. I should have just unlicked the email but that wouldnt solve anything as me using the email would just create a new account on my pc. Im just wondering are they AI agents? would they disclose that ? and has anyone else had this much trouble deailng with tiktok?

Tiktok support issue

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