Can't send messages to sellers' customer service on RedNote. Has anyone experienced this?

Can't send messages to sellers' customer service on RedNote. Has anyone experienced this? — 1/2

Can't send messages to sellers' customer service on RedNote. Has anyone experienced this? — 2/2

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I'm a Xiaohongshu (RedNote) user from South Korea.

I recently bought a ring through a livestream on rednote, but I've been having trouble contacting the seller's customer service.

Every time I try to send a message, I get an error saying "Network unstable, please check your network setting!" (当前网络不稳定，请检查你的网络设置), and the message fails to send.

However, I've never received any notification saying that my account has been restricted. I can still use the app normally, create posts, and make purchases without any issues.

I'm also able to send direct messages to some sellers through their personal accounts. For example, when a seller's personal DM and store customer service chat are separate, I can contact them through their personal account without any problems.

The issue seems to happen specifically when I try to message a store's customer service. Since I'm an international user, I'm wondering if this could be related to account restrictions, regional limitations, or some kind of app bug.

Has anyone else experienced something similar? Does anyone know what might be causing this or how to fix it?

Any advice would be greatly appreciated. Thanks in advance!

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