Has anyone come across this issue?

My friend and I just lost our 600+ streak, becuase suddenly we lost the option to restore our streaks. We had 3 restores left this month, and for some reason we can't use them.

I contacted support, and all the agents responded with are "Streaks cannot be restored if it has been 48+ hrs since losing them." To be honest I dont think they will ever restore our streaks, but this just sucks, cant believe we lost it over a glitch.