Can someone help me use the shop function?

Got "forever/permanently banned" on Rednote - pls help

So it says that I violated 2 rules. One being something along the lines of obtaining another users details to scam them. The other being that I'm impersonating someone else. I think I did violate the first rule by accident - someone messaged me cause they were in my city. As we got chatting a bit more, the other person also clearly told me the company name that they work at (I didn't say where I worked). I think that was how I violated the first rule, it was by accident 😭 For the second rule, I'm still confused, I'm not impersonating anyone at all?? I literally only have 2 posts, one being a "anyone wanna meet up in xxx city?", and the other being a "here's a beach i just went to on Saturday"... I've appealed once, but got rejected within half an hour. I'm so lost, and I really want to keep this account. I've already got in touch with the rednote live chat people, they just told me to wait for the next round of appeals (in 5 days). But honestly, i'm so scared of it getting rejected again. Do anyone have any clue what I can do? 😭💔💔💔

Restriction

Hey guys not sure if I’m the only person who’s been randomly restricted. I have no violations on my account yet I was just randomly restricted an required to do a security protection verification. I should also add that this would be impossible for me to complete considering I am from another country.

What does it mean? I think it's a scam, but I don't get the point

Tips for not getting banned

I’m considering dowloading xhs. I would literally just save things, use it as a 2nd Pinterest. I wouldn’t comment, dm, post, even like posts. I literally js want the inspo. I’d use mandarin and I wouldn’t save too quickly. I just need tips as to how I can’t get banned.

Changed regions for promoting post

Having a weird problem, I used to be able to get to this 'boost' screen in English. Like I could promote my posts and pay using red coins.. But then I clicked "boost" again and it all went into Chinese. I tried logging in from a different device, using a fresh new account, all the same problem. It's like Rednote somehow changed my region, and now I can't go back

Shadow banned for no reason on 2 accounts how can I fix it

I’ve never made bad comments on either or something like that to even have gotten restricted in the first place. I was thinking maybe it thought I was a bot but both accounts are held on different phones. So it’s unlikely that. I’ve tried so many things to fix it but I’m unable too what would you recommend? Or is this just something I can’t fix?