My tik tok account was hacked and after submitting a ticket and waiting DAYS for a response, this is what they say??
My account was hacked meaning I can’t even get into it. Account recovery doesn’t even work because the hacker got rid of the email and changed the phone number connected to the account.
Tik tok said they made a “self verification process” but whenever i try to login to my account it asks for a password, WHICH THE HACKER CHANGED!
Am I missing something here??
following! i’m in the exact same boat. i received the same message (word for word lol) and obviously can’t change my password because there is no phone number or email linked to my old account since they changed it. i’m so confused as to what the self verification process is?!
I’m in the same boat! Have been going back and forth since February 21. They gave me the same instructions.
It’s extremely frustrating because the instructions they gave …. Require you to have access to the account in the first place… which I don’t have because I’ve repeatedly told them that the account was hacked in the hacker changed my email and phone number.. (despite me having the two factor authentication set up)
I just got this message too and I have no idea what to do 😭😭😭
I am dealing with the same exact thing right now. Tik Tok has been no help - I got hacked 2 weeks ago n still have no way of regaining access to my account.
Same I just got hacked this morning I am not happy 😭😭
Pretty sure they just sent out 1 mass message that does NOTHING for us 🤦🏽♂️
i just got this message also. im so lost
So what I'm thinking is they need to link our hacked account to another email address and they just removed all email addresses from our account. They aren't doing a step in their process
I have the same problem 😭
