age verification

i was age restricted 2 days ago for no reason at all and now my tiktok claims i’m under 16, that’s also not true at all. i appealed it the minute it happened but like i said it was 2 days ago. what the hell am i supposed to do now? keep waiting? is there a chatbot i could talk to? it said my results would be available in 24 hours. i’m tired of not having my tiktok DMs