Can’t find age verification

A while back, I tried to verify my age to do TikTok lives and even though I am old enough and I provided my ID it kept denying me. now I’m trying to verify my age again and I don’t even have an option to go live, I can’t go live because I can’t verify my age, but I can’t verify my age because I don’t have a live option. Is there any other way to submit an appeal?