violated guideline??

is tiktok broken rn? for the past three days they have taken away my profile editing access even though i haven't broken any rules. each time i regain my access (after losing it for 24h) ill try to revert my account back and it will ban me again. i sent in an appeal everytime and i messaged them two times. one of which got a response, but they told me my account was fine, which it wasnt. i believe ive seen other people this is happening to. what am i supposed to even do about this? ive lost my 4 year old username. my account looks completely blank except for my posts/reposts. is there a number i can contact?