Why is tiktok verification so dogshit

I broke my old phone so i got a new one and tried signing in to tiktok, after logging in my gmail account they ask for a verification and the only way to verify is through my old phone which obviously I cant use because its broken. To me this is so stupid why cant i verify through an email or an sms code or something why do i need to be in my account. Theres no way other people havent also experienced this trying to login to tiktok but their old account is unaccesable. And there a button for try another way and the only option is the shitty ass ai chatbot that cant answer shit and no way to get on a call with a human the only thing i can do is submit a shitty request form. Theres no way their system is this unstreamlined for something that i feel would be such a common problem.