Still no sms

I have an account. It displays under Sephira jo. I got my phone number to work previously. My phone bricked and now no matter what I do I can't log in. I don't have a passport and I have no idea who to contact in customer support and I never had a chance to connect my email. I've reset my phone and I know the Sim works I just am not getting any text no matter what I do from rednote. My account is there, I can see the blasted thing. I just can't get to it. Please, help! And don't just say wait or reinstall the app I've done it. I've even factory reset the new phone. I'm begging for any help. Please!

Comments

ChinaDigitalMarket7 days ago1

Since you can’t receive SMS codes and don’t have your passport or linked email, your options are limited but here are some steps you can try:

  • If possible, try to recover your account using your phone number on a different device or SIM card to rule out network issues.
  • Look for any in-app or website support options—sometimes there’s a help or contact form even if not obvious.
  • Reach out to Rednote’s social media channels or community forums where support staff might assist.
  • Avoid creating new accounts to prevent further complications or bans.
Princess-Roxy6 days ago1

I haven't been able to receive a sms code either. I was able to login with my Apple ID and that was all. I called my carrier and there is nothing on their end that is blocking it. So I contacted Redone help desk. Finally heard back from them and basically they suggested to do the same things my carrier suggested and the internet. I've already done those. I even used my son's number to try to get a code and nothing came through. I also tried two different Google voice numbers and again nothing came through. Now I can't even get a code, I just get an error.

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