My client took six days to approve a post and then asked why it flopped

I sent this client a finished post on a Monday morning. Nothing complicated, just a promo that was tied to a date that week.

It sat there. I nudged once on Wednesday, politely. I got a thumbs up emoji back, which I have learned means nothing at all.

The actual approval came Friday night, six days later, after the promo date had already passed and the moment the post was built for was gone. We posted a version of it anyway because they still wanted it up.

On Monday they asked why reach was so low compared to the last promo.

I did not handle it perfectly in the moment. I wanted to say the post did not flop, the timing did, and the timing was not mine. What I actually did after that was put a simple rule in writing for the next month: approvals come back within two business days, and if they come back late, the post date moves with them. No rush rebuilds, no quiet absorbing of a missed window. One named person approves, not a group thread where everyone assumes someone else looked.

They agreed, mostly because I showed them the dates in a row. Sent Monday, nudged Wednesday, approved Friday night, posted late, results low. Seeing it as a timeline made it hard to argue with.

It has been better since, not perfect. Approvals still drift when they get busy, but now at least the schedule drift is visible and it is shared.

How do you handle late approvals? Do you move the date, charge a rush fee, or just post late and let the numbers say what they say?

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Comments

Character_Gazelle205•11 days ago•8

I do the same thing now after a bad year of chasing approvals, put it in writing with a cutoff and if they miss it the post slides or it goes out next cycle

The timeline trick is what gets them, nobody can argue with dates laid out like that, plus they see their own thumbs up sitting there from Wednesday lol

DankArabKid•11 days ago•2

Putting it in writing is the right move. One more thing that helped me with clients like this: include the approval date in the monthly report next to the reach numbers, e.g. 'approved 6 days after delivery, posted after the promo date'. It turns 'why did it flop' into a timeline they can see themselves, without making it an argument. Also worth building a fallback version of time-sensitive posts that works without the date, so a late approval still has something usable to run.

qmr55•11 days ago•2

I’m still trying to figure out how Monday to Friday is 6 days lol

Sarelbar•11 days ago•1

You seem to have a lot of issues with this client, judging by your post history.

Just as they set expectations with you, you have to set expectations with them.

Content-Bedroom823•9 days ago•1

Don’t ask for approval make it clear you’ll act in the best interests of the clients company and post. You’re hired for your experience and expertise in the field, if the client knew it better than you did they wouldn’t hire you.

Structure your agreements this way and you’ll do better

pagematter•11 days ago•1

The emoji problem is the one worth killing first, because it lets the client believe approval already happened. Define it in writing: approval is the word approved from the named approver, in the approval thread. A thumbs up, a read receipt, a verbal yes on a call, none of those count. Once the definition exists, the six days stops being ambiguous.

The other move is splitting content into moment-tied and evergreen at briefing time. Your rule, where a late approval moves the date, works for evergreen posts. For a promo tied to a date there is no later date to move to, so the rule needs a second clause: if approval misses the window, the post gets re-cut or dropped, not shipped late. A promo announcing a date that already passed is not a weaker version of the post, it is confusing for their audience, and saying that up front is what gets a Friday-night approver to find twenty minutes on Tuesday.

And keep the timeline running even when things go well. The value is not winning the argument afterwards. It is that the argument never needs to happen, because the dates are already visible to everyone.

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