How I disabled the Instagram AI Agent that activated without my permission

How I disabled the Instagram AI Agent that activated without my permission

While my Instagram account was set to a Creator account, an AI agent suddenly started responding to messages on my behalf without my permission.

I spent about a month and a half trying to disable it, but I couldn't get any meaningful help from Meta Support.

Eventually, a Meta support representative told me that this feature was only available for Business accounts, not Creator accounts. They said they couldn't help me and closed my case.

On November 13, 2026, I had an idea: If Meta believed this feature was only available for Business accounts, perhaps they had also made the option to disable it available there.

So I temporarily switched my account from Creator to Business.

I opened my Instagram messages, tapped the three dots (…) at the top, and selected Tools.

There, I finally found the AI agent settings. The option to allow the AI agent to respond was enabled, even though I had never activated it myself.

I also discovered that the AI agent had stored incorrect information about my account, products, and business.

I deleted all the incorrect information and turned off the option allowing the AI agent to respond.

Then I switched my account back to Creator, and the unwanted AI responses stopped.

I had previously tried switching to a Business account, but this option wasn't visible at the time. I don't know whether Meta added it through an update or whether it became available for another reason.

If you're experiencing the same problem, try checking: Business account → Instagram Messages → Three dots (…) → Tools → AI Agent settings.

I hope this helps someone else who has been struggling with the same issue.

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Diligent-Macaroon566•1 day ago•1

i've seen this happen before with creator accounts and automated features - meta often rolls out tools first to business accounts and then later to creators, but the controls aren't always consistent. in my experience, the key is to check the 'business' section of your account settings even if you're a creator, as some options are hidden there. you may need to toggle between account types temporarily to access the necessary settings. if the ai agent is linked to a third-party tool, disabling that integration can also stop the behavior. let me know if you need help navigating the settings.

the_mellow_llama•1 day ago•1

funny that support said it was business only and the setting was sitting in business the whole time. did the agent's stored info carry over when you switched back to creator, or did deleting it stick

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