Updated TOS in ENGLISH (Jan 19th, 2025)

Got "forever/permanently banned" on Rednote - pls help

So it says that I violated 2 rules. One being something along the lines of obtaining another users details to scam them. The other being that I'm impersonating someone else. I think I did violate the first rule by accident - someone messaged me cause they were in my city. As we got chatting a bit more, the other person also clearly told me the company name that they work at (I didn't say where I worked). I think that was how I violated the first rule, it was by accident 😭 For the second rule, I'm still confused, I'm not impersonating anyone at all?? I literally only have 2 posts, one being a "anyone wanna meet up in xxx city?", and the other being a "here's a beach i just went to on Saturday"... I've appealed once, but got rejected within half an hour. I'm so lost, and I really want to keep this account. I've already got in touch with the rednote live chat people, they just told me to wait for the next round of appeals (in 5 days). But honestly, i'm so scared of it getting rejected again. Do anyone have any clue what I can do? 😭💔💔💔

Restriction

Hey guys not sure if I’m the only person who’s been randomly restricted. I have no violations on my account yet I was just randomly restricted an required to do a security protection verification. I should also add that this would be impossible for me to complete considering I am from another country.

What does it mean? I think it's a scam, but I don't get the point

Can't pay consolidation fee.

I purchased an item for the first time on rednote. I received an email asking me to pay the consolidation fee for shipping when it arrived at the warehouse. The issue is the app doesn't display anything on the 'To consolidate' tab, it's on the 'To receive/use' Anyone experienced this? I have no idea what to do because there appears to be no real support, just AI agents.

Shipping fee confusion

So I ended up making an order with the direct shipping, but I saw the option for the consolidation shipping. I wanted to do it, but it seemed pretty weird and I didn’t want to end up getting charged more, what is your guys experience with that shipping option? Does it end up being cheaper? $50 shipping is pretty expensive for me, I ended up paying anyways, but I thought about doing the consolidation option. I just didn’t fully understand, I purchased all of my items from the same seller, so I assumed it would be more affordable, but it wasn’t and the consolidation option was still there. Is it worth selecting consolidation, or is the fee the same/similar or more

not getting verification code

Every time I try to make a rednote account I never get the verification code, I tried using wechat & gmail to make an account as well but nothing works. I’ve never made a rednote account before so it’s not like I was banned or anything, is it just the fact that i have a usa number orrr ? i just wanted to lurk on there lol