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Got "forever/permanently banned" on Rednote - pls help

So it says that I violated 2 rules. One being something along the lines of obtaining another users details to scam them. The other being that I'm impersonating someone else. I think I did violate the first rule by accident - someone messaged me cause they were in my city. As we got chatting a bit more, the other person also clearly told me the company name that they work at (I didn't say where I worked). I think that was how I violated the first rule, it was by accident 😭 For the second rule, I'm still confused, I'm not impersonating anyone at all?? I literally only have 2 posts, one being a "anyone wanna meet up in xxx city?", and the other being a "here's a beach i just went to on Saturday"... I've appealed once, but got rejected within half an hour. I'm so lost, and I really want to keep this account. I've already got in touch with the rednote live chat people, they just told me to wait for the next round of appeals (in 5 days). But honestly, i'm so scared of it getting rejected again. Do anyone have any clue what I can do? 😭💔💔💔

Restriction

Hey guys not sure if I’m the only person who’s been randomly restricted. I have no violations on my account yet I was just randomly restricted an required to do a security protection verification. I should also add that this would be impossible for me to complete considering I am from another country.

What does it mean? I think it's a scam, but I don't get the point

All they know is ban people

Multiple time posted nothing but normal comment or notes. All they know is ban ban ban ban ban It’s just r\*ded

When do I get last mile tracking?

Hi, I ordered off Rednote's store and consolidation shipped it to my house. It's left customs but I have no last mile delivery number? How do I know when it's on it's way or delivered since the in-app tracking seems to lag? Thanks!

Any other way to stop rednote from refreshing?

I had disable rednote from refreshing on settings, but it still keep on refreshing after I come back. I need it to stop refreshing sometimes because I want to scroll through more posts. Are there any other way to stop rednote from refreshing?